From start to finish, how long does your refining process take?
Most full service refineries should be able to process and payout on clean gold scrap within 48 hours. However, you should be cautious of refineries offering "same day" gold settlements. In order to do a "same day" settlement the refinery is relying solely on XRF technology and sacrificing crucial accuracy and costing you $$$.
What fees am I going to be charged for my refining?
Your refinery should be upfront and transparent with their fee schedule. Find out exactly what type of fees you can expect to be charged before agreeing to send anything out. Always make sure to do your homework before shipping material to anyone.
Do you process all of my material in-house or do you subcontract it out?
You'll want to make sure that you are dealing with an actual refinery when processing your material. If the company you're using is subcontracting the refining process, you could be leaving a considerable amount of money on the table.
What method(s) will be used to determine the value of my material?
Nearly all reputable gold refineries utilize a Fire Assay to determine the gold content of an alloy. Fire Assay involves the physical separation of the gold from the alloy and is one of the most accurate methods of assaying available. Companies that only use x-ray or XRF technology for assaying are unable to match the accuracy of a fire assay.